Trust In Business Winning

Service professionals have a unique opportunity to expand business with existing customers. With the right approach, a service professional can be the driving force behind the next sale.

How to UpSell in a Customer Service Conversation

In this video,  shows a service professional seizing an opportunity to understand the customer’s broader needs and deliver enhanced value.

In this scenario, notice how the service professional:

  • Keeps the customer engaged by encouraging them to describe their wider needs
  • Ensures that the conversation is personalized to the customer’s challenges
  • Uses a clear, three-part structure when positioning an expanded solution

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